Revocation

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Cancellation policy for consumers for a contract in which the goods are supplied in a single delivery

Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to his or her commercial or independent professional activity.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us ([Insert: Name/company, address, telephone number and email address. You can also use the shortcode In the case of distance contracts (§§ 5a ff Consumer Protection Act), the consumer may withdraw from the contract within 7 working days, Saturdays do not count as working days . The period begins with the day of receipt of the goods by the consumer or, in the case of services, with the day of the conclusion of the contract. It is sufficient to send the declaration of withdrawal within this period. If the consumer withdraws from the contract in accordance with this provision, he shall bear the costs of returning the goods; if a credit was concluded for the contract, he shall also bear the costs of any necessary certification of signatures and the charges (fees) for granting the credit. In the case of services, the execution of which is started as agreed within 7 working days from the conclusion of the contract, withdrawal is not possible. use for this purpose, and store the address in the settings]) by means of a clear statement (e.g. a letter sent by mail, or an e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you revoke this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct cost of returning the goods.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
- To [Insert: Name/company, address, e-mail address and fax number, if available]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
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(*) Delete where not applicable.

Exclusion orPremature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Cancellation policy for consumers for a contract for several goods ordered by the consumer as part of a single order and delivered separately

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must send us ([Insert: Name/company, address, phone number and email address. You can also use the shortcode In the case of distance contracts (§§ 5a ff Consumer Protection Act), the consumer may withdraw from the contract within 7 working days, Saturdays do not count as working days . The period begins with the day of receipt of the goods by the consumer or, in the case of services, with the day of the conclusion of the contract. It is sufficient to send the declaration of withdrawal within this period. If the consumer withdraws from the contract in accordance with this provision, he shall bear the costs of returning the goods; if a credit was concluded for the contract, he shall also bear the costs of any necessary certification of signatures and the charges (fees) for granting the credit. In the case of services, the execution of which is started as agreed within 7 working days from the conclusion of the contract, withdrawal is not possible. use for this purpose, and store the address in the settings]) by means of a clear statement (e.g. a letter sent by mail, or an e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Exclusion orPremature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Cancellation policy for consumers for a contract for the delivery of goods in several parts or pieces

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must send us ([Insert: Name/company, address, telephone number and email address. You can also use the shortcode In the case of distance contracts (§§ 5a ff Consumer Protection Act), the consumer may withdraw from the contract within 7 working days, Saturdays do not count as working days . The period begins with the day of receipt of the goods by the consumer or, in the case of services, with the day of the conclusion of the contract. It is sufficient to send the declaration of withdrawal within this period. If the consumer withdraws from the contract in accordance with this provision, he shall bear the costs of returning the goods; if a credit was concluded for the contract, he shall also bear the costs of any necessary certification of signatures and the charges (fees) for granting the credit. In the case of services, the execution of which is started as agreed within 7 working days from the conclusion of the contract, withdrawal is not possible. use for this purpose, and store the address in the settings]) by means of a clear statement (e.g. a letter sent by mail, or an e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Cancellation policy for consumers for a contract for the regular delivery of goods over a fixed period of time

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the first goods. To exercise your right of withdrawal, you must send us ([Insert: Name/company, address, phone number and email address. You can also use the shortcode In the case of distance contracts (§§ 5a ff Consumer Protection Act), the consumer may withdraw from the contract within 7 working days, Saturdays do not count as working days . The period begins with the day of receipt of the goods by the consumer or, in the case of services, with the day of the conclusion of the contract. It is sufficient to send the declaration of withdrawal within this period. If the consumer withdraws from the contract in accordance with this provision, he shall bear the costs of returning the goods; if a credit was concluded for the contract, he shall also bear the costs of any necessary certification of signatures and the charges (fees) for granting the credit. In the case of services, the execution of which is started as agreed within 7 working days from the conclusion of the contract, withdrawal is not possible. use for this purpose, and store the address in the settings]) by means of a clear statement (e.g. a letter sent by mail, or an e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Sample cancellation form
(If you wish to cancel the contract, please complete and return this form.)
- To [Insert: Name/company, address, e-mail address and fax number, if available]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
- Date
-------------
(*) Delete where inapplicable.